RediView Documentation

RediView is an enterprise SaaS platform for the concrete production industry. It centralizes real-time plant data, deep reporting and analytics, AI-assisted operational Q&A (RediBot), configurable triggers and alerts, and hierarchical management of Parents, Producers, Regions, Plants, and Users.

RediView helps your organization:

• Monitor operations centrally — from individual plants up through parent companies.
• Analyze with a full report catalog — production, quality, operations, inventory, moisture, and on-demand reports.
• Ask RediBot — natural-language questions over the same reports and access rules you already have.
• Act on alerts — configurable triggers notify the right people when thresholds are breached.
• Control access precisely — roles, custom tenant roles, and per-report grants.
• Decide with data — heatmaps, drilldowns, ticket lookup, exports, and executive KPIs.

• Web Browser: Chrome, Firefox, Edge, or Safari with JavaScript enabled.
• Internet Connection: Required for live plant and report data.
• Credentials: Email and password (or magic link) from your administrator.

1. Open the RediView URL provided by your administrator.
2. Enter your Email and Password, then click Sign In.
3. Or use a magic link if your organization enabled passwordless sign-in: request the link from the login page and open it from your email inbox.

After authentication, Administrators and Super Administrators land on the Dashboard. Standard Users typically land on Reports.

• What's New: In-app changelog highlights recent releases (features, improvements, fixes) since your last visit.
• Contextual help: Category and report guides explain how to read specific analytics without leaving the page.
• Ticket / quick search: Use ticket lookup and the reports command palette to jump to a ticket or report quickly.

Operational data is organized to mirror your company structure. Access, reporting roll-ups, and triggers all respect this hierarchy:

• Parent Company — top corporate entity (e.g., "Global Concrete Solutions Inc.").
• Producer — operating division under a Parent.
• Region — geographic or administrative grouping under a Producer.
• Plant — physical batch plant; primary source of load and inventory data.

Tenant membership and role scope determine which Parents (and downstream entities) you can see.

RediView combines platform roles with tenant Custom Roles for report access:

• User — reports (and Assistant when granted); home is Reports.
• Administrator — Dashboard, Reports, Assistant, Triggers, hierarchy CRUD (Producers/Plants/Regions), Users, Settings. Cannot access Parents or Report settings.
• Super Administrator — full platform access, including Parents and Report settings (org-wide report ACL and Assistant admin).

The welcome area shows a personalized greeting plus high-level counts and shortcuts into reports or plants you use most.

• Plant connectivity — how many plants are online and transmitting.
• Aggregated KPIs — production volume, cycle-time style metrics, and other executive signals for plants in your scope.

The plant status table typically includes:

• Plant Name, Machine Name, Last Load
• Avg Cycle (min), Loads/Hr
• Status / Sentiment indicators and row actions

1. Select Reports in the sidebar.
2. Choose a category (Production, Quality, Operations, Inventory, Moisture, On-Demand).
3. Open a report leaf; set Parent / Producer / Plant and date range as needed.
4. Use favorites, ticket search, and the command palette to jump between reports quickly.

The catalog below reflects the current application report definitions. Some advanced reports may appear locked until licensed or enabled for your tenant.

The Idle Time Reconciliation report lets authorized users review idle events, override categorizations, split events, and export CSV for operational review.

• Review idle events for the selected plants and date range.
• Override or split categorizations within the allowed edit window.
• Per-plant Idle Threshold (minutes) is configured on the Plant record and influences how idle is calculated.
• CSV export can include threshold context for offline review.

Under Moisture Tracking → Custom Analytics, build configurable visualizations from available metrics, save report definitions, and reuse them like other report leaves (subject to your access).

• Default / seeded reports — available when your role grants the category.
• Premium / paywalled — visible as locked until the Parent licenses them (managed in Report settings).
• Unreleased — may appear only when feature flags are enabled for the environment.
• Custom Role grants — further restrict which reports members of a role can open.

• Answer "what / how much / when" questions using your scoped report data.
• Diagnose "why" questions (e.g., compliance dips, reship spikes, cycle-time changes, operator-alert spikes) by comparing periods and ranking contributing plants.
• Explain concrete-industry concepts from its curated knowledge base (strength testing, placement, moisture, inventory, equipment, etc.).
• Show live-style snapshots (e.g., production in the last 60 minutes) when asked about "right now."
• Present widgets (tables/charts) and links back into the Reports module.

1. Open Assistant from the sidebar (hidden until Assistant access is granted for your account/org).
2. Type a natural-language question (include plant, date range, or metric when you can).
3. Review the write-up, tables, and charts; follow deep-links to open the full report.
4. Continue the conversation or start a new thread from the history rail.

Example prompts:

• "How did compliance look last week across our plants?"
• "Why did operator alerts spike this week?"
• "How much are we producing right now?"
• "What is plastic-shrinkage cracking?" (knowledge / concept)

• Email me this — sends the full answer (write-up + tables/charts) to your own account email only.
• Download PDF — branded PDF with question, answer, visuals, date range, timezone, and report links.
• CSV per table/chart — spreadsheet-ready export of the figures shown.
• Conversation history — reopen prior threads from the Assistant history rail.

• Assistant visibility is gated: if you do not see Assistant, access has not been granted.
• Usage may be subject to organization quotas; Super Administrators manage access, usage, and captured questions in Report settings.
• Industry knowledge answers are general practice; for your plant numbers, RediBot runs your reports.

Custom Roles define which reports members can access inside a tenant—without changing their platform role (User / Administrator).

1. Go to Settings → Roles.
2. Create a role with a clear name (e.g., "Quality Supervisors").
3. Grant the report leaves this role should see.
4. Assign users/members to the role.

• Choose heatmap color themes used across quality/operations heatmaps.
• Appearance changes apply to your reporting experience consistently across categories.

• Plant roll-up — controls how multi-plant views aggregate results.
• Other behavior toggles (when shown) affect alias display, resold inclusion, and related report defaults.

Open Report settings from the sidebar to manage organization-level report entitlements:

• Enable or disable reports for a Parent organization.
• Unlock premium / paywalled report leaves when licensed.
• Apply global toggles that affect report availability across the tenant.

Custom Roles (Settings) further refine access for groups of users after a report is enabled for the organization.

• Grant or revoke RediBot access for the organization / users.
• Monitor usage against quotas.
• Review captured questions to understand what teams ask most.

Navigate to Parents (Super Admin). Create/edit Parents with company name, primary contact, integration credentials (TrackIT, CIDRA, Marcotte, Material Receipt), and cost-per-minute settings.

Open Producers. Create a Producer under a Parent with name, contact, TrackIT / BCMI identifiers, IPS publish date (often Super Admin), cost per minute, and tolerance goal.

Open Regions. Create Regions under a Producer with name, contact, and optional TrackIT / cost settings. Deleting a Region affects its Plants.

Open Users from the sidebar. The list shows accounts in your tenant scope. Action buttons respect whether you can manage the target user's role.

1. Click Create User.
2. Basic Information: First name, last name, email (login), optional phone and title.
3. Organization Assignment: Parent (required), optional Producers and Regions to narrow scope.
4. Preferences & Alerts: Language, units, email/SMS alert settings.
5. Role Assignment: User or Administrator (Super Administrators may also assign Super Administrator).
6. Save. The user receives invite / password setup instructions per your auth config.

1. Locate the user and click Edit.
2. Update profile, org scope, alert preferences, or platform role.
3. Click Save Changes.

• Select Delete on the user row and confirm.
• Also remove the user from Custom Roles if they should no longer inherit grants.

• Triggers — rules with scope (Parent/Producer/Region/Plant), type, time frame, and limit thresholds.
• Alerts — notifications delivered when a trigger fires, subject to per-user notification limits.

1. Open Triggers and choose Add (new) or Copy from sample when a template fits.
2. Set description, hierarchy scope, trigger type, optional load-size bucket / material context, and UOM.
3. Configure time frame / interval and standard + critical limit fields for the type.
4. Save the trigger, then assign users for notifications.

Categories (when managed in your environment) control which limit fields and UOMs appear for each trigger type.

• Assign users to a trigger with notification limit (None / Minute / Hour / Day) and period duration.
• Toggle Active to enable or pause alerts for that assignment.
• Edit or remove assignments as staffing changes.

Review what was sent via Reports → On-Demand → Trigger Notification History. Use Alert Type / Detail columns (when present) to audit deliveries for a date range and organization scope.

1. Open the user menu in the header.
2. Select Sign Out.
3. You are returned to the login page and the session ends.

Always sign out on shared computers. If your session expires, sign in again with password or magic link.