Question 1

What is RediView?

Accepted Answer

RediView is an enterprise-grade Software as a Service (SaaS) platform engineered for the concrete production industry. It provides a centralized system for real-time data acquisition, advanced analytics, operational monitoring, and comprehensive management of your production assets and personnel.

Question 2

What are the key capabilities and benefits of RediView?

Accepted Answer

Key capabilities include: Centralized operations monitoring, real-time data insights, enhanced efficiency & optimization, proactive issue resolution via triggers/alerts, structured data management (Parents, Producers, Regions, Plants), secure role-based access control, and data-driven decision making.

Question 3

Who is the intended audience for RediView?

Accepted Answer

RediView is intended for all users within a concrete production organization, including: Operational Staff (e.g., Plant Operators, Dispatchers), Plant Managers and Supervisors, Regional and Divisional Managers, Operations Executives and Analysts, and System Administrators.

Question 4

What are the system prerequisites for using RediView?

Accepted Answer

You'll need a modern web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) with JavaScript enabled, a stable internet connection, and valid user credentials (email and password) provided by your system administrator.

Question 5

How do I access and log into RediView?

Accepted Answer

1. Open your web browser and navigate to the RediView URL provided by your administrator. 2. Enter your registered Email Address. 3. Enter your Password. 4. Click the 'Sign In' button. For SSO or magic link, follow specific instructions. If you forgot your password, use the 'Forgot Password?' link.

Question 6

How do I use the interactive walkthrough guides?

Accepted Answer

Click the 'GuideButton' (HelpCircle icon) in the header to start an interactive tour for the page you are currently viewing. The walkthrough provides step-by-step instructions, and the 'ElementHighlight' feature points out UI elements. Guides may also start automatically on your first visit to key pages.

Question 7

What is in the Application Header?

Accepted Answer

The Header at the top contains: RediView Logo (links to Dashboard), Main Navigation Menu (access to modules like Dashboard, Reports, Plants, Users, etc., based on your role), Interactive Guide Button (HelpCircle icon), Theme Toggle (light/dark mode), and User Account Menu (profile, Sign Out).

Question 8

What is the Authenticated User Banner?

Accepted Answer

Upon login, a banner confirms your authenticated status. A green banner (ShieldCheck icon) indicates a secure, active session, often showing your email and session expiry. An amber banner (Shield icon) means you are not authenticated or your session timed out, requiring login.

Question 9

What is the RediView Data Hierarchy?

Accepted Answer

RediView structures data in a multi-level hierarchy: Parent Companies (top-level corporate entity) > Producers (operational divisions/subsidiaries) > Regions (geographical/administrative subdivisions) > Plants (individual production facilities). User access and data visibility are often tied to this structure.

Question 10

What are the main User Roles in RediView?

Accepted Answer

RediView uses Role-Based Access Control (RBAC) with three primary roles: 
User: View-only access to relevant data. 
Administrator: Broader administrative capabilities within their designated scope (e.g., managing entities, users, configurations). 
Super Administrator: Unrestricted access to all data, features, and administrative functions across the entire system. Permissions can be further customized using Function Groups.

Question 11

What information does the Dashboard provide?

Accepted Answer

The Dashboard is your operational command center. It includes a welcome summary, key metrics like plant connectivity and aggregated KPIs, and a real-time plant status table. This table shows Plant Name, Machine Name, Last Load time, Avg Cycle time, Loads/Hr, Status (color-coded), and Sentiment.

Question 12

How do I interpret the visual status indicators on the Dashboard table?

Accepted Answer

The 'Status' column uses color codes: Green (online, operating as expected), Yellow/Amber (potential connectivity issues, minor warnings, data latency), Red (offline, critical issue, significant operational problems), Grey/Blue (unknown status, pending data, newly configured plant).

Question 13

How can I access detailed plant information from the Dashboard?

Accepted Answer

You can drill down by clicking on a 'Plant Name' or a dedicated 'View Details' icon in the 'Actions' column of the Dashboard table. This navigates to a plant-specific page with detailed reports and metrics.

Question 14

How do I use filters in the Reports module?

Accepted Answer

The Reports module has organizational filters (Parent Company, Producer, Plant) and a Date Range Picker. Selecting these options dynamically updates the charts and summaries to show targeted data. Your available filter options are scoped by your user permissions.

Question 15

What kind of report visualizations are available?

Accepted Answer

Reports often use line or bar charts to display Production Volume Trends (total volume over time) and Cycle Time Analysis (average cycle time over time). These help identify trends, compare performance, and pinpoint inefficiencies.

Question 16

What are aggregated metric summaries in Reports?

Accepted Answer

These are key metric cards (e.g., Total Load Count, Total Production Volume, Average Load Size, Average Cycle Time) that provide a snapshot of performance based on your current filter criteria, offering a quick overview.

Question 17

How do I create a new Parent Company?

Accepted Answer

Navigate to 'Parents' from the main menu. Click 'Create Parent'. A multi-step modal will guide you through entering Basic Information (Company Name), Primary Contact details, Integration API keys (e.g., TrackIT, CIDRA, Marcotte), and Additional Settings (e.g., Cost Per Minute).

Question 18

How do I create a new Plant?

Accepted Answer

Navigate to 'Plants'. Click 'Create Plant'. A comprehensive multi-step modal will appear for: Plant Location (Parent, Producer, Region, Display Name), Basic Information (Plant Code, Alias, Cost), Advanced Settings (Machine Name, Time Zone, Units), Database Settings, and Contact Information.

Question 19

What should I consider when deleting an organizational entity (e.g., Parent, Plant)?

Accepted Answer

Deleting organizational entities is a significant action, typically restricted to high-level administrators. Deleting a Parent affects all its children (Producers, Regions, Plants). Deleting a Plant removes it and its historical data. Proceed with extreme caution and ensure the entity is no longer needed.

Question 20

How do I create a new user account?

Accepted Answer

Go to the 'Users' section. Click 'Create User'. A multi-step modal will prompt for: Basic Information (Name, Email, Phone), Organization Assignment (Parent Company, Producers, Regions to define data access scope), Preferences & Alerts (Language, Units, Alert Email/SMS settings), and Role Assignment (User, Administrator, Super Administrator - depending on your own role).

Question 21

How are user permissions managed beyond their primary role?

Accepted Answer

User permissions are further refined using Function Groups. Function Groups are collections of specific application permissions. Instead of assigning many individual permissions, you assign users to one or more Function Groups (e.g., 'Plant Supervisor', 'Quality Control Analyst').

Question 22

What are Function Groups?

Accepted Answer

Function Groups are collections of specific application permissions or access rights. They simplify permissions management, ensure consistency, and make it easier to update access for multiple users by modifying the group definition. Examples: 'Batching Operations Access', 'Financial Reporting Viewers'.

Question 23

How do I create a Function Group?

Accepted Answer

Navigate to 'Functions' or 'Function Groups'. Click 'Create Function Group'. In the modal, provide a unique Group Name, an optional Description, and an optional Scope (e.g., Global, Plant-Level). The underlying specific permissions for the group are often configured elsewhere or are system-defined based on the group's purpose.

Question 24

What is the difference between Triggers and Alerts?

Accepted Answer

Triggers are user-defined rules based on operational data or thresholds (e.g., cycle time exceeds X minutes). Alerts are the notifications generated when a Trigger's conditions are met, ensuring timely awareness of critical events.

Question 25

What are Trigger Categories used for?

Accepted Answer

Trigger Categories classify and organize Triggers (e.g., 'Production Efficiency Alerts', 'Material Variance Triggers'). They help manage triggers and can define which parameters (like UOM, limit fields) are available when creating a trigger within that category.

Question 26

How do I configure a new Trigger?

Accepted Answer

In the 'Triggers' section, click 'Create Trigger'. A multi-tab modal allows you to set: Basic Information (Description, Scope - Parent/Producer/Region/Plant, Trigger Type, UOM), Time Intervals (evaluation frequency), Alert Limits (standard operational thresholds), and Critical Limits (escalation thresholds).

Question 27

How do I assign users to receive Trigger alerts?

Accepted Answer

This is done via the 'CreateTriggerUserModal' or a similar interface, often accessed from a specific trigger's actions. You select the User, the Trigger, a Notification Limit (how often to notify if condition persists), Period Duration for that limit, and set it to Active.

Question 28

How do I sign out of RediView?

Accepted Answer

Locate the User Account Menu in the application header (often your name or a user icon). Click it to open dropdown options, then select 'Sign Out' or 'Log Out'. This terminates your session and redirects you to the login page.

Question 29

What should I do if I encounter an issue or have a question not in this guide?

Accepted Answer

First, try the interactive page-specific walkthroughs (GuideButton). Check with your local RediView administrators for internal procedures. If further help is needed, contact the RediView support team through channels provided by your organization, ready to describe the issue, steps to reproduce, error messages, and your browser/OS details.

Frequently Asked Questions